CV Services Frequently Asked Questions

CV Services Frequently Asked Questions

 In this section, we aim to address all your questions and concerns about our professional CV writing services. Whether you're looking to revamp your CV, tailor it for specific job applications, or simply want to understand how our service works, you'll find the answers you need right here. Browse through our FAQs to gain clarity on our process, and the benefits of partnering with us to enhance your  journey."

What is a Free CV Review? 
Brightermonday understands what recruiters are looking for in a CV and how to present yourself to maximize your chances of being hired. For free, we will review your CV and provide personalized, confidential evaluation through our proprietary technology, and an objective opinion on how well your CV communicates your skills and expertise. Lastly, we will provide a report of personalized recommendations for strengthening your CV that will be emailed to you. 

Do most job seekers need professional CV writing services?

CV assistance is not necessary for all job seekers. However, if you aren’t receiving callbacks when applying for jobs online or if your CV doesn’t clearly articulate your skills, consider hiring a professional CV writer. Since most professionals aren’t great marketers, they decide to hire a professional to build their personal brand.

How does the process work?  

Step 1

Learn More About You

Once you select the package that best suits your needs, you will get access to our client portal to complete a questionnaire so our team can learn more about your career goals and professional background.

Step 2

Optimize Your Professional Documents

We will connect you with a career coach that aligns with your professional background to help optimize your CV, LinkedIn profile, and cover letter.

Step 3

1-on-1 Support

Our team of 3000+ certified career coaches specializes in tailoring professional documents that effectively showcase your unique skills, all within 3-5 business days with unlimited revisions. We will provide job search resources and tips to help you ace your interviews and secure your next job.

Does Brightermonday provide professional writing services for specialized fields?

Our team of professional writers has diversified backgrounds in multiple industries. We believe that building your professional brand has more to do with being able to market your capabilities rather than specializing in any specific field. Our CV writers have helped professionals increase their salary by using our services.

How will my documents be sent to me? 

Your documents will be uploaded to the client portal and shared with you in both PDF and Word format.

How long does it take to receive the revised resume?

3 - 5 days 

Can I edit the CV template, personalized cover letter, and templates you provide for future jobs? 

Your professional documents can be downloaded, edited, and shared in a Microsoft Word and PDF format. Our CV templates are compatible with applicant tracking systems so we do not recommend making changes to the format. Your documents should be aligned to the job application. It helps to make different versions of your new CV and cover letter and to update them frequently.

Can I communicate with the writer directly?

During the questionnaire filling process, candidates have the opportunity to communicate with the writer assigned to their resume via a chat within the platform.

What if I'm not satisfied with the revised resume?

Seekers have the option to request a rewrite if they are not satisfied with the CV. You receive unlimited revisions with this service. 

Can I upload an existing resume for improvement?

It is highly recommended for seekers to provide an existing CV during the submission process.

Do you offer rush services for urgent applications?

We understand the urgency that can come with job applications. Crafting high-quality professional documents with a personalized touch by our experts requires dedicated time. With a team of over 3,000 certified career coaches, we are committed to tailoring professional documents that effectively highlight your distinctive skills. Our standard turnaround time is 3-5 business days, during which we offer unlimited revisions to ensure you are satisfied.

Rush service is not offered as of right now but can be enabled in the future for an additional charge. Future language to use once rush service is available: 
If you are in need of faster delivery, we offer expedited service at an additional cost.

Can I request specific formatting or design preferences?

Our CV templates are compatible with applicant tracking systems and your writer will select the template best suited to your experience and goals. We do not recommend making changes to the format. You are welcome to request changes but the expert you work with will advise against changes that will compromise the effectiveness of your new professional document. If you don’t like the template the CV writer has selected for you, you can request another ATS-optimized template. 

Can I get ongoing support or revisions after using the service?

CV writing services include unlimited rounds of complimentary revisions. Substantial changes, such as a change of job focus, strategy, target audience, or anything that requires rethinking part or all of the CV content, are considered a rewrite and can incur extra charges.

Can employers access my resume through this service?

Your CV will be automatically updated on the Brightermonday platform, ensuring that it serves as a consistent and up-to-date reference point for your profile. This feature streamlines the process of keeping your information accurate and relevant for potential employers.

Is this service available internationally or only in specific regions?

Certainly, the service is accessible from any location as long as the job seeker is a registered member of the Jobberman platform. This ensures that our comprehensive CV services are available to all our users regardless of their geographical location. 

Do you offer any discounts or packages for multiple services?

We do not currently offer discounts.

Can I receive career advice along with resume enhancement?

We are experts in developing and marketing your professional documents though we do not offer career advice at this time. Visit our articles for career development.

How can I contact customer support?

You will find the customer support contact information in your portal and can reach out via email at any time on

Is this service suitable for recent graduates or experienced professionals?

Our service is thoughtfully tailored to cater to a diverse range of professionals, each falling within specific segments. The pricing structure has been carefully crafted to align with the unique needs and requirements of each category, ensuring that individuals from various professional backgrounds can access a pricing plan that suits them best.

Will my revised resume be ATS-friendly?

Many companies and job portals use an applicant tracking system (ATS) to filter through keywords via technology in your CV. We ensure your CV will be built to be applicant tracking system (ATS) friendly.

Can I choose a specific industry expert to work on my resume?

During the questionnaire filling process, job seekers are empowered to select their preferred industries. This customization allows individuals to align their CVs with the specific sectors they are targeting, enhancing the relevance and appeal of their profiles to potential employers. Based on these needs, the right industry expert will be matched with you. 

How can I make payment for the service?
Seekers have the convenience of making secure payments through their credit cards via our integrated payment gateway, Flutterwave. This streamlined process ensures a seamless transaction experience while availing our services. This integration allows you to pay via bank cards, bank accounts, mobile money, USSD, a bank transfer, Apple Pay, and a QR code. 

Are there any hidden costs apart from the advertised price?

No, there are no hidden charges. 

Is this service suitable for career changers?

Absolutely! Communicate with your career coach when you are completing your questionnaire that you would need your current skill set and experience to be translated into a new direction for a career change. 

Do you offer any bundled services for job seekers?

Currently, we are not offering any bundled services outside of the existing packages.

Can I access the service from my mobile device?

Yes, it is mobile-friendly and you don’t necessarily need to have a laptop.

Is the service available 24/7 or during specific hours?

Is a 24/7 powered service to ensure we meet up with the demand for CVs.

Can I receive a discount for referring friends or colleagues?

This can be enabled in the future.

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